Contacted them again, and sent photos directly to the email address I’d used initially. So with the loading pin and strap at the back of the rack, the cable is run through the second pulley attached to the chin up bar at the front of the rack. andre and wally b If not for that I’d give 5 stars. I removed the strap and then the crocodile buttons because they were digging into and rubbing my feet. andre and wally b Hoped these would alleviate my plantar fasciitis, but they wont stay on my feet, just slide right off as soon as I try to walk. andre and wally b I am not sure if I can put trust into this product again. its not a long term solution. Love the arch support and ease of slipping on and off the foot. andre and wally b UPDATE: I found that the tongue kind of drifts off to one side, so I relaced the shoe strings THROUGH the Keen label in the 2nd photo. I ordered a 12L and it is WAY too tight.
andre and wally b