I reached out to ACOUS customer service, and after sending them a picture of the tear that they requested, they had no problem sending me a new set. I would certainly by another one. fx5228 More than happy with its performance. Hope this helps, and happy listening! fx5228 This is the 2nd time we are buying them (just in a bigger size :) fx5228 This crap can’t even hold a bottle without the bottle sliding, which is a safety concern of mine because I have small children. I want to give a five star because the quality is excellent But I didn’t receive all five packs. The shoe is very slim in the middle, like an extreme pear shape, so even though the heels and balls of my feet fit perfectly, the middle of my foot hung over the edge a good half inch when standing. fx5228 so what did we learn from this? well, besides the lg g4 sucks for a music source, that the ws1100 is very efficient and doesnt need a lot of power. Would rather not have the case and more be spent on the important part- the actual earphones.
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